Something not working? Start here.
Call your dispatcher first. They can reassign, re-send a delivery code, or complete a job on your behalf from the dashboard, and that is almost always faster than waiting for us.
If the app itself will not open or will not let you sign in, you can keep working in the browser at driver.trekka.co.zw using the same phone number. Everything you record there reaches dispatch exactly as the app does.
The code is sent by SMS to the number your company registered. If it does not arrive within a minute, check that you typed the number without the leading zero, then use Resend code. Codes expire after five minutes. If nothing arrives, your number may not be registered yet — your dispatcher can confirm and add it.
Clean the camera lens, hold the phone about 20 cm from the label, and avoid direct sunlight on the barcode. If the label is torn or printed faintly, use Mark as collected instead — scanning is a check, not a requirement, and the job continues either way.
Ask your dispatcher to re-send it from the dashboard. If the recipient cannot receive SMS at all, dispatch can complete the delivery with an override that records who accepted the parcel.
Open your phone's settings and confirm notifications are allowed for Trekka. On many Android phones you also need to exclude Trekka from battery optimisation, or the system stops it in the background. Your job list still updates whenever the app is open, so you will not miss work either way.
Just sign in with the same number. Your jobs and history follow the account, not the handset. The old phone stays signed in until you sign out on it — so if you are handing a phone back, sign out first.
Adding or removing drivers, SMS credits, plans and billing are all handled from the dashboard at app.trekka.co.zw. A driver cannot sign in until their number is registered there.
Email support@trekka.co.zw. We reply within one business day, Monday to Friday, 08:00–17:00 CAT.
To help us answer in one round trip, include the tracking reference, the phone number on the account, whether you are on Android or iPhone, and the app version from Profile → Settings → App version.
What we collect and why is set out in our Privacy Policy. To request deletion of your account and the data associated with it, see Data deletion.